Standard & Expedited Shipping
We use Posta Kenya for standard shipping with tracking. Generally, orders may take two weeks to reach you. However, once shipped, it is beyond us and we have no control over flights, or customs in your territory. We promise to track your package and follow through until delivery should delays occur.
We also ship using DHL Express which ordinarily takes 3 business days to deliver your package. However, DHL does not guarantee that it will deliver over weekends, and public holidays.
All orders are processed within 1-4 business days.
Custom order processing takes 3-5 business days and the above shipping options apply.
Refunds and Exchanges
Due to hygiene and nature of our products there are no exchanges available once product is shipped. Any losses will be replaced, unless other arrangements are made between buyer and seller. We are happy to resolve issues that may arise!
We reserve the right to extend processing time when necessary. In such cases, we will notify you of the processing delays.
Please do not hesitate to contact us with any question: firstname.lastname@example.org